I was very disappointed with the service from Driven. Our Jeep wasn't starting without being jumped, so we took it to Driven. After paying them nearly $600, it still wasn't starting without being jumped. It just sat in our driveway and after a few months it wouldn't even start with jumper cables. I tried contacting Driven to see if they would warranty their work, but they never contacted me.
This place is awesome! My heater stopped working suddenly a couple days ago. I called Driven at 8am to schedule an appointment and they were able to get me in the same day. They fixed the problem in an hour and a half. The staff was extremely nice and explained everything thoroughly. And fair prices! I will definitely recommend and be back if needed!
Today I needed to drive from LaGrande, OR to Meridian, ID. When I had almost made it my car was definitely having issues. We stopped in here, and these guys are wonderful! I had recently had some work done on my car, and apparently the mechanic who had "fixed" my car before hadn't screwed in the drive shaft the whole way and the rear had jusr fallen out! These guys fixed it enough for me to get home, at no charge! They were wonderful, quick, and very helpful. Can't thank them enough.
This shop is simply A+ all around. I’ve always done my own work in the past but have gotten too busy to continue. They were reasonably priced, friendly service and provided me with updates as the work was being done. I would and will highly recommend them to all of my friends and family.
Been here twice to fix up my 2001 lexis rx300... Both times they've been awesomely professional and courteous to a couple who are totally car illiterate. Aways within the quoted price, explain what they're doing and why. They have my business with this car and any I own in the future
I can truly say I cannot trust any other mechanic place other than Driven Automotive, I love that all staff there are trustworthy and don’t hesitate to explain and personally take you out to the shop and show you hands on where the problem is. I will always recommend everyone to Driven Automotive. Thank you for taking the time and educating me, I’ll for sure always keep my business with you!
Brian provides excellent service. His shop is clean and efficient and he takes the time to listen to and inform his customers - it's apparent that he truly cares about the work he does. I was headed over to his shop this Christmas Eve to get an engine light checked and I popped a tire on the way over. He drove over to where I was, changed my tire in the slush and snow and fixed my engine light. He's just a good guy and his business and relations with his customers reflect that.
Driven and their team have saved us from very expensive repairs twice now. They are truly friendly and easy to work with, they tolerate neurotic worriers like me in good fashion! They take the time to explain & show you things so that your confidence lasts long after driving away. There are after hours drop off options which is always helpful for folks with busy schedules. Can't really say enough positive things about this place, we are new to the area as of last year and I think we have already found our life-long, trusted mechanics. Thank you!
I would recommend you go to Driven as your first option. Extremely friendly employees. They kept me informed of everything that needed to be done and did not pressure me at all. The price for the job was very good and was actually a bit less than they quoted. My car was inspected and repaired the same day as my appointment. Awesome place!!
"The Driven Gang" has been servicing all of my vehicles for years and I couldn't be more satisfied! Always fair on their pricing, very knowledgable, and when there is a major issue, they always deliver the news with a smile!! We highly recommend Driven to all our friends!!
My entire family has been using Driven for over 10 years now, and I am continually impressed! They are incredibly ethical and customer service is through the roof. You’ll never go to another mechanic after having a “Driven,” experience-they’re simply the best!
Best shop ever. professionalism at its finest to go along with mechanics that are second to none. i took my silverado that has 230,339 miles on its last legs. i got it back and its its gotten all of its muscle back. its absolutely amazing and im just in awe of when brian and his crew can do. then April walks you through the process you stay informed at all times.
Our family has been using Driven Automotive for several years now for all types of repairs. We have found them to be honest and fair and have highly recommended them several friends. They go above and beyond what is required from a business.
I've been bringing my family's fleet of aging Toyotas to Driven ever since they first opened several years ago. They are competent, honest and reasonable, if not downright cheap sometimes. Finding a mechanic you can really trust is a rare treat in life. These folks are the best.
Brian is always straight up with what needs to be done and doesn't try to oversell you. I've had a lot of work done at his shop and he's always clear on what needs to be done, final price is always what they quoted or a bit less. The ONLY bad thing about this shop is that you usually have to wait a bit to get your car in, usually a clear indicator of a good shop. Once they have it they diagnose, report back with a quote and, at least for my small repairs, get the part and fix the car the same day. Based on a couple weird issues with an old truck and their quick and inexpensive solutions I would feel confident saying this is one of few shops where you can tell them you have no idea what the problem is without fear of getting taken advantage of.
We took our car to Driven Automotive in Meridian after it began having trouble starting. The issue had no rhyme or reason, it was just very sporadic. We were very impressed with Brian and his team from the start. The waiting room is very clean and stocked with a comfortable sitting area and complimentary beverages (water and coffee). After explaining our issue, we continued to be impressed with how thorough they were to explore all routes of what might be causing the issue. They diligently kept us up to date with their findings and recommendations, which we appreciated greatly. As an ASE certified mechanic, Brian not only knows the ins and outs of an automobile, but his shop also has managed to master professionalism and customer service; a quality that is lacking in most automotive shops. We will certainly be repeat customers and point our friends and family in the same direction; Driven Automotive.
Over the last 20 years, in 4 different states, I've never found a mechanic who has taken care of their customers anywhere near as good as Driven Automotive has taken care of me. They mean it when they say they warranty the work, and they will flat take care of you. They even called me once to let me know that it would be better for me to buy a used part online, then bring it to them to install, instead of buying a new part through them from the factory. I'm sure they lost a little $$ on the markup of the part, but they saved me more than $300. Needless to say, I'm a customer for life.
I rated this a few years ago but want to update. These are the only people I trust to fix my vehicles. No matter what is going on they are ALWAYS amazing in getting it figured out and taking care of me. Never a bad experience! <3 you guys! Thanks for being AWESOME!
I've been coming to driven automotive for about two years now and they have always exceededy expectations. They do great and honest work. I know when I bring my vehicle to them that they aren't going to take advantage of me. Great group and well worth it!